Политика возврата
Как обрабатываются возвраты, чарджбэки и платёжные споры.
1. General Refund Eligibility
Refund requests are assessed against policy criteria: delivery status, defect/misrepresentation evidence, and applicable legal obligations.
For digital goods with immediate access, refunds are normally limited unless there is a verified defect, material mismatch, fraud, or a legal requirement.
2. Standard Timing Windows
Submit refund requests promptly from your order date. Late requests may be declined when evidence cannot be reliably verified.
Subscription cancellations stop future renewals; completed billing periods remain non-refundable unless required by law or approved after policy review.
3. Chargebacks and Fraud
Chargebacks may result in entitlement revocation, account restrictions, and anti-fraud investigation records.
If a chargeback is reversed or resolved, access may be restored based on case outcome.
4. Wallet Credits and Store Balances
When applicable, approved refunds may be returned as wallet credit according to payment method, platform settings, and local regulations.
Wallet credit handling follows anti-abuse and compliance checks.
5. How to Request a Refund
Open a support ticket under billing, include order details, and attach relevant evidence (error logs, reproduction steps, screenshots).
Submitting complete evidence helps reduce resolution time.