Payments, Taxes, and Commission Policy

1. Checkout, Taxes, and Buyer Total

At checkout we calculate subtotal, tax/VAT, and total using your billing country, tax rules, and business profile details.

If reverse-charge VAT rules apply for eligible business purchases, tax can be reduced to 0% according to configured tax policy.

2. Platform Commission (Creator Sales)

The default marketplace commission is 8% of the creator payout base (subtotal excluding tax), unless another policy is configured.

Commission and taxes are recorded separately in purchase/invoice data to keep buyer totals and creator settlement accounting consistent.

3. Settlement Hold and Release

Standard settlement flow uses a hold window (typically 24h) for fraud/dispute risk checks before automatic release.

Buyers can confirm delivery from Purchases to trigger early release when eligible.

4. Team Splits and Recipient Routing

For team-owned listings, the net creator payout can be split by configured percentages that must total 100% for active recipients.

Recipients with compatible payout onboarding can auto-release; otherwise entries are marked manual-required with an explicit reason.

5. Superadmin Commerce Override

For superadmin-owned listings, marketplace fast-lane rules apply: tax 0%, commission 0%, and immediate settlement release when provider capability allows.

Stripe can auto-release immediately; non-Stripe providers remain manual-required when automatic transfer capability is unavailable.

6. Refunds, Disputes, and Chargebacks

Refunds and disputes can reverse entitlements and affect pending payouts. Chargeback abuse can result in restrictions and additional compliance review.

See the Refund Policy for eligibility windows, evidence requirements, and resolution steps.

7. Important Notice

This page explains platform payment operations and accounting behavior. It is not legal or tax advice for your business.