Moderation Standards
How trust, safety, and enforcement decisions are handled.
1. Purpose and Scope
Moderation protects marketplace safety, legal compliance, and listing quality for buyers and creators.
These standards apply to listings, files, profile content, comments, reviews, support interactions, and direct user reports.
2. Content That Can Be Actioned
Malware, backdoors, credential theft logic, or deceptive payloads.
Plagiarism, unauthorized re-uploads, and intellectual property infringement.
Fraud, payment abuse, chargeback manipulation, or impersonation.
Harassment, hate speech, threats, or severe community conduct violations.
Access through VPNs, proxies, Tor, or similar anonymizing services. Detected connections are blocked automatically to protect marketplace integrity.
3. Enforcement Levels
Warnings for minor first-time issues with clear remediation guidance.
Listing status changes (pending, rejected, quarantined, removed) for content-level risk.
Account restrictions or suspension for repeated or severe violations.
4. Appeals and Clarifications
Creators can open a support appeal with evidence, remediation notes, and reproduction details when relevant.
Decisions may be revised after review if new evidence changes the risk or policy assessment.
5. Transparency Commitments
When practical, moderation responses include reason categories and actionable next steps.
Sensitive exploit details and anti-abuse internals may be intentionally withheld for platform security.